DELIVERY
Homeplace will endeavor to dispatch goods within 48 hours of an order being received.
Regular Parcel (Homeware & Accessories)
REGION ONE: (Mainland UK & Northern Ireland) is £5.95. This is a 2-5 working day tracked service.
REGION TWO: (Eire, Scottish Highlands & Isle of Man) is £12.50. This is a 2-5 working day tracked service.
Medium Parcel (Lighting & some larger Homeware)
REGION ONE: (Mainland UK & Northern Ireland) is £8.95. This is a 2-5 working day tracked service.
REGION TWO: (Eire, Scottish Highlands & Isle of Man) is £18. This is a 2-7 working day tracked service.
Large Parcel: (Larger Lighting & Heavier Homeware)
REGION ONE: (Mainland UK & Northern Ireland) is £12.95. This is a 2-5 working day tracked service.
REGION TWO: (Eire, Scottish Highlands & Isle of Man) is £25. This is a 2-7 working day tracked service.
Bulk Parcel (All Furniture & some Fragile Items)
REGION ONE: (Mainland UK & Northern Ireland) **Email us for a quote**
REGION TWO: (Eire, Scottish Highlands & Isle of Man) **Email us for a quote**
**To request a quote, please email hello@homeplace.co.uk with the items you would like to order along with your full address & postal code. We will be back in touch within 2 working days with a delivery quote for your order.**
Homeplace currently ships worldwide - please contact us for a quote if you are unsure about shipping rates.
Please note that some heavier items have a higher delivery charge. This information is stated on the product information page.
Bulky / Fragile Items
These items will be dispatched via private courier and dependent on destination, will usually be delivered within 2-3 weeks, often much sooner. Please contact us to arrange delivery of these items - we are usually able to deliver within London and the M25 at a very reasonable cost.
You will be able to process your order for these items without contacting us in advance but please be aware that the delivery charge will be in addition to what is paid at Check Out.
It is your responsibility to ensure that bulky items will fit into your home prior to delivery. Please also note that in most instances the private courier service will be a one man job delivering items to your front door unless prearranged.
Collection
We currently offer the ability to collect furniture items from our address in Walthamstow – please note all our other stock is now dispatched from a fulfilment house outside of London.
A pick up time must be prearranged and confirmed with us. There is no guarantee we will be at the address if pick up falls outside of a time arranged with us.
Please note that should you decide to have the items shipped at a later point, we will need to take payment for this before they will be dispatched.
Own Courier
We are very happy to work with your own courier – we can recommend Shiply to help find a suitable courier but please always check their individual feedback and insurance policy etc.
Again, this must be prearranged and a time slot confirmed with us in advance.
In this instance, as soon as goods leave our address, Homeplace is no longer responsible for them & cannot be held accountable for any damage to such goods in transit.
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All items will be sent via a tracked service which will either see 3 attempts be made to the delivery address or if sent via Royal Mail, they will be taken to your local sorting office and a red card put through your door should you not be in to take receipt.
In the instance of items being returned to Homeplace, please note there will be a further delivery charge to send the parcel back out.
RETURNS POLICY
At Homeplace we want you to be 100% happy with your purchase, however we understand that from time to time you might wish to return something and so we aim to keep our returns policy as straightforward as possible.
In the first instance, we would advise you to unpack your purchases carefully and inspect them to ensure you are happy before disposing of packaging and labels. Failure to do so may result in us being unable to offer a refund or exchange as products must be returned to us in all their original packaging & a saleable condition.
If your order arrives damaged or broken, please contact us ASAP on hello@homeplace.co.uk so that we can discuss a replacement, refund or exchange. Again, in this instance, please retain all the original packaging.
Please note that used or customer damaged items cannot be returned or exchanged.
In order to process a refund or exchange, please fill out the Returns Form and send it back to us along with the item, to reach us no later than 14 days from when it was received by you. Unfortunately we are unable to process returns which do not include this form and have the required information.
The quickest way to arrange an Exchange is to email us on hello@homeplace.co.uk and advise us on receipt of your purchase of your wishes, as the item may be subject to stock availability.
Please also bear in mind that some of our goods are vintage and therefore one offs so are not subject to a like for like Exchange.
We are happy for you to exchange such items for something else, in which case we will refund the difference should the new item be of lesser value. Should the new item be of greater value, the difference is payable by you and the new item will not be dispatched until this is received.
Please also be aware that there will be a cost associated with us sending out an item in return for your exchange which will be payable by you. Once payment is received, the new item will be shipped immediately.
Exchanges are subject to stock availability.
If you wish to return your item and receive a full refund, items must be returned to Homeplace at the address below within 14 days from the day they were received by you, in original, saleable condition and must contain the Returns Form with a reference or order number.
Homeplace reserves the right not to refund goods that are returned to us in less than perfect condition and/or without a reference or order number.
We also reserve the right not to refund an item which is returned to us outside the 14 day returns period.
Homeplace
The Fulfilment Warehouse
Unit 25B
Anson Business Park
Cheltenham Road East
Gloucester, GL2 9QU
For all items, except where the item is deemed faulty, you will be required to arrange and pay for the return of the product(s) to us.
We would strongly advise customers to get proof of postage, send items via registered post and have adequate insurance to cover the cost of items being returned to us, especially when returning valuable items.
Homeplace cannot accept responsibility for items that are lost or damaged in return transit to us.
Please be aware that when items are sent out via private courier, we would expect for them to be returned to us in the same way, a cost which you are liable for so please bear this in mind and ensure you are happy with such items before ordering.
Here at Homeplace we take every care to check items before they get sent out and expect them to arrive with you in perfect condition. In the unlikely event of an item being received damaged, then please notify us within 24 hours of said delivery and we will arrange for collection and a full refund.
Those items which are returned to us as faulty will be inspected upon receipt and refunds will only be offered if the fault is not deemed to be fair ware and tear. We will replace a faulty item IF there is one in stock & available – please be aware that vintage items are often one off and therefore not subject to a like for like replacement. Faulty goods must be returned to Homeplace within 14 days of having been received by you.
In the unlikely event of having received a faulty item, please contact Homeplace ASAP on hello@homeplave.co.uk to make us aware.
Please note refunds to debit or credit cards normally clear within ten days. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.
Homeplace cannot be held responsible for any interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Homeplace will refund all orders, including those placed overseas, in Sterling and as such, cannot be held liable for any fluctuations in exchange rates and consequent loss of currency as a result.
Homeplace is in no way liable for any customs charges made in recipients countries either when goods are being sent out from here or returned to us. The customer is completely responsible for these charges in all instances.
Please note that vintage items are just that – vintage – and as such are sold in worn condition. Please be aware they will almost always come with marks and wear consistent with their age.
We rarely list every mark and scratch as often they add to the character of a piece and in no way detract from the beauty of the item.
We will of course note any major issues or blemishes in the product description.
If you are interested in a vintage product but concerned about the condition of the item, please call or email us to request further product shots or to arrange to come look at the item before ordering. We are always happy to help.
In the event of being unhappy with a vintage item, please note that if the item was delivered by private courier, we would expect for it to be returned to us in the same way, a cost which you are liable for so please bear this in mind and ensure you are happy with such an item before ordering.
Sale Items
Please note that the sales of all sales items (those displaying a reduced price) are final and no exchange, credit note or refund will be offered in this instance. As such, the conditions laid out above regarding returns, do no apply.
Packaging
Here at Homeplace, we strive to run our business as eco-conciously and in as sustainable a manner as possible. For this reason, we will endeavour to recycle and reuse all our packaging to keep wastage to a minimum. Where possible we will also use packaging that has strong green credentials with regards to biodegradability etc.
